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Telstra to provide refunds for AFL Live Pass users

SportKevin Perry

It’s taken a full AFL season, but Telstra has finally conceded some footy fans were misled by advertising for the AFL Live Pass, and will now issue refunds to users who purchased the pass, only to discover they were unable to watch live matches on tablet devices bigger than 7 inches.

Under the terms of the new broadcast agreement that runs from 2017 until 2022, live AFL match video on mobiles and tablets was reduced to a maximum of seven inches diagonally for users using the Telstra AFL Live Pass.

The refund is only available to Telstra customers who purchased or rolled-over an annual subscription prior to the change taking effect in February 2017

Subscribers using Foxtel Go/Play apps to watch live AFL were unaffected by the new limitation as Foxtel secured digital rights for devices above seven inches.

Under the new deal, Foxtel holds exclusive broadcast rights for even more games than ever before, particularly in Victoria where games are no longer broadcast on FTA Television on Saturday afternoons.

Telstra paid approximately $300 Million to secure AFL Digital Rights for the next 6 years. Under the terms of deal Telstra is also prevented from providing any Live AFL coverage via the Telstra TV app.

The Telstra AFL, NRL and Netball Live Passes are now free for all eligible Telstra mobile customers. Telstra customers can use the apps without it affecting their data limits.

Non-Telstra customers need to pay to view content in the apps, with the AFL and Netball apps costing AU$13 per month, or AU$15 for NRL.

The cheapest price package to access Sport including all AFL and NRL games via Foxtel Now is $39 per month.

Telstra Live Pass customers can apply for a

Source - EFTM